The ReDBox and Mint systems are both open-source and you are free to download and install the systems as you please. Community support is available through:
The Queensland Cyber Infrastructure Foundation (QCIF) provides support to ReDBox users through an annual support arrangement as well as consultancy/development services.
Organisations that have a current support arrangement with QCIF will receive a login for the online support system through which to lodge support requests.
For more details, please see the QCIF Website.